Return & Exchange Policy

We always try our best to meet our customers’ needs. Sometimes a return or exchange is necessary.When shopping at our online store, you can always change your mind. If you are not satisfied with your purchase, please learn about our return and exchange policy for help or contact us and we will assist you to finish the return or replacement immediately.

And we will provide the cost of return and exchange.If the return and exchange policy is followed, the customer does not have to bear any costs.

Return Policy

In 14 days (from the day the package is signed for /received), if you request returning the purchased item, it can be returned and refunded under the following conditions. The products must be unworn, unwashed, unstained and unperfumed, and merchandise must have all tags, including any labels and hangtags. Please be noted that after 14 days we may not issue a refund, but exchange may be acceptable. Please note that refund does not apply to the goods that have suffered physical damage caused by the Custom. If it is the case, exchange will be advisable.

If you wish to return an item, please feel free to contact customer service. Once you submitted your request, we will process it for you as soon as possible. Full priced items can be returned back to us for online store credit. Please be noted that sale or discounted items, secret deals and packs couldn’t be returned.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Purchasing our products means you have accepted our terms & conditions. You have also accepted the possibility of a slight variation in color and size specifications. Colors may appear slightly individual monitor setting. 

Exchange Policy
In 14 days (from the day the merchandise is signed for /received),check your order as soon as it arrives to make sure everything is expected. If your order is defective or damaged, please do so through the following conditions:
1, Contact our Customer Service indicating your order number. Please consider that you should contact us within 14 days of receiving the shipment as.
2, Attach clear pictures of the incorrect or damaged items received, the delivery note and the package.
3, Indicate if you wish to receive the replacement (confirming the delivery address) or a refund.
4, Our Customer Service will assess the information provided and investigate further. We will get back to you as soon as possible with the resolution.

Exchange will be subject to price difference adjustment (if there is any).

(Unconditional return and exchange products must assure that the goods are unworn, and won’t affect the secondary sales.)

Please kindly take note that the address on the parcel is not our return address. We have every right to refuse to sign for the package if you send it back without contacting us. Otherwise, you will be responsible for all the loss arising from there. If the item has stain or it is broken, please contact us immediately upon receiving your package so that we can investigate the issue and help you solve the problem as soon as possible.

Any questions about return or exchange, please contact us.